Updated on October 12, 2023
A showcase of nineteen stellar use cases of digital transformation
Much more than digitization, digital transformation is the process of organizational transformation. Done in such a way that information, technology, people, and processes experience a revolutionary shift toward agility and value creation in a digital landscape. But why should companies focus on digital transformation? And more so, what inspiration can be drawn from 19 companies who have completed this digital journey?
Why the need for digital transformation?
The world is continuously evolving whether it’s how we advance digitally, our political climate, or our planet’s actual climate. And this evolution brings out our core human ability of adapting to change. It’s an understatement to say that the internet has changed our lives forever. And with that technological leap forward we are still adapting and unfolding new possibilities to become ever more connected.
This connection is also true for how the real world and the digital world are intertwining and fast becoming one. Where our digital actions have effects on our real world experience and vice versa. You could state that currently we are ‘in between stories’. Meaning, we have a firm foot in the analog world and are stepping into the digital one with conviction.
The digital one, and its rapid digitization, invites us to find better interoperability. Increased market opportunities, more agility, productivity improvement, and increased efficiency are “just” surface level drivers for digital transformation. Underneath and in essence, digital transformation is an invitation to level up our ability to make sense of the world and become more connected – seamless even.
In this post we’ll dive deeper into 19 use cases of digital transformation companies who took the leap and came out on top.
1. Brick by Brick: Lego
In David Robertson’s book – ‘Brick by Brick: How LEGO rewrote the rules of innovation and conquered the global toy industry’ – he shows how LEGO is a fantastic digital turnaround story. The company was on the verge of bankruptcy in 2004. The core problem was the misapplication of its digital transformation. Mostly due to; a series of digital media mishaps that drifted away from the core business, and secondly a lack of internal information flow, the company operated in silos and people often didn’t understand what was going on.
Their turnaround came with newly-appointed CEO Jorgen Vig Knudstrop at the helm. Over the following decade LEGO went back to its core value proposition and aligned it’s operational, technical, and marketing processes. The key factors in its digital transformation were threefold.
- A new enterprise system
LEGO restructured its Enterprise IT system to greatly improve the data sharing across the company – and with third-party providers. Implementing APIs to bring in better services. And simplifying the user interface to give teams easier access to information and new tools to interpret data. - Crowdsourced Product Design
LEGO Ideas was a brilliant move of bridging digital experience with that of the real world. Why is LEGO an exciting toy? Because users can build anything their imagination can come up with. Its options are endless. Then why not leverage that creativity and allow users to upload, vote, and allow LEGO to produce these user-generated designs? That is LEGO Ideas. It gave LEGO insight into market trends, knew that the designs would do well, and connected a more digitally attuned target demographic. - Strong licensing model for media endeavors
LEGO solidified it’s licensing model for media endeavours. The LEGO Movie, its Batman spinoff, and various games boosted the profits of the company. These media successes were, in turn, further put to use by integrating them in actual product offerings achieving a coherent experience for all its customers.
2. Delivery by Data: DHL
‘Delivering excellence in a digital world’, is DHL’s strategy towards 2025. The COVID-19 pandemic has boosted the company’s efforts towards digitalization. Investing over $2 billion on digital transformation projects between 2021-2025. Some of the more notable cases that have accelerated its digital transformation are:
- Advanced Quality Control Center (AQCC)
Millions of packages are being sent worldwide through innumerable logistics systems, different providers, and hundreds of thousands of touchpoints. How does one make sense of this? DHL invested in a state-of-the-art Advanced Quality Control Center. Its main features are interpreting big data to make predictive analyses on deliveries, real-time issues, and shipment / flight movements. Through Artificial Intelligence (AI) and machine learning the AQCC continuously adapts and improves itself. - Improved customer experience through digitization
24/7 chatbots to receive real-time information of the whereabouts of parcels, On-Demand Delivery – allowing users to schedule when they would like their contents to be delivered, and QR-code labels for return of parcels that minimizes physical touch.
3. Smart City through Sound Transit
Smart Cities are the pinnacle of digital transformation in society because they affect so many different actors and users. It touches upon governance, ethics, agility, multi-tiered collaboration, hybrid integrations and so many more. Within a Smart City Framework, one of the defining elements lies in how to deal with (public) transportation, in other words Smart Transit.
A recent Yenlo case study was done with Sound Transit. Sound Transit is a public transport provider in urban areas across Washington state, USA.
Sound Transit’s challenge for digital transformation lay in integrating various legacy systems with progressive cloud-based ones into one coherent solution. They function as a regional transit authority with their own means of transportation while also relying on seamless collaboration with other local transit providers, each with their own vehicles and timetables.
They needed a service-based platform that could connect all these systems, and more importantly, provide its users with real-time information to enhance the travel experience, as well as optimize commuting routes that would benefit all stakeholders.
Sound Transit embarked on their digital transformation by using an open-source platform. Choosing WSO2 open-source technology – with guidance from Yenlo – allowed Sound Transit to remain agile. Furthermore, this digital strategy expanded the possibilities for new services and APIs that improve the overall experience for its users, and bring about a truly integrated Smart City concept.
4. Digitization with Disney
Digital Transformation is less about the use of technology and IT-related decisions but much more about reinventing the way an end user (or other stakeholders) experiences your products or services. When it comes to Disney its product or service isn’t directly clear. One could say it’s their movies, or the parks, or the strength of the brand itself. But when you take a closer look, Disney’s core business is being a marketing machine.
Its true power lies in creating strong brands around creations or assets and monetizing them in every possible way.
The addition of Pixar, Marvel, and Star Wars lifts only a patch of the curtain that is Disney’s behemoth-size organization. So when Netflix came to the stage and consumer demand shifted from cable TV and cinema to on-demand streaming services, Disney was presented with the choice of either adapting to this digital landscape or stagnate into a more nostalgic brand. The former transpired.
Disney launched Disney+, acquired major entertainment brands, and went in heavy on personalization. One example of digital personalization is with their MyMagic+ wristbands that park visitors receive. The wristbands have built-in RFID chips that allow people to pay for services, book rides, access hotel rooms and more. These data streams can in turn be leveraged for personalized services. Birthday cards, merchandise (based on brand interaction), and new services offered based on consumer preferences. There is no doubt that Disney will have strong interoperability in place between its various backend systems, creating an omnichannel experience that makes digital transformation dreams come true.
5. Power to the Players: GameStop
GameStop is one of the most famed companies in the world when it comes to stories from Wall Street and one worthy of our list for digital transformation company examples. At GameStop people can buy – and trade in – new and used computer games.
In 2019 and 2020 GameStop was doomed to be a dying brick-and-mortar company in the same way that Toys ‘R’ Us and Blockbuster met their demise. GameStop missed the boat and failed to take advantage of the growth in online gaming, they owned expensive stores (that because of the pandemic received record-low amount of customers), and had a broken e-commerce experience. Then Ryan Cohen stepped onto the scene.
The former CEO and founder of online pet store Chewy has every experience an e-commerce company could wish for, as he demonstrated before by taking on Amazon in a niche market and vastly outplaying them through innovative processes and stellar customer experience. Mid-2020 Cohen became an activist shareholder in GameStop and is currently Chairman of the Board with an aim to completely overhaul the company. In 2021 GameStop made strides towards digital transformation, in particular through a change in culture and talent.
The company brought in a team of tech-savvy executives from Amazon, Chewy, Facebook, Microsoft, Zulily and others. GameStop removed all its debt, opened strategically-placed fulfillment centers, expanded product categories, set up omnichannel marketing, and is now full steam ahead to revolutionize the market for gaming enthusiasts into a digital one.
The latest scoop is that GameStop is diving into blockchain and NFTs. One example could be that customers will be able to buy and trade games through a blockchain network, thereby opening up infinite scale opportunities and enable game developers to continue to benefit from their products. If executed, this move will quite possibly turn into a showcase example for blockchain technology applied to both the B2B and B2C space. Though many of the companies in our list have already gone through their digital transformation, GameStop is one to watch, as their digital journey progresses with leaps and bounds into a stratosphere yet to be discovered.
6. From license to cloud: Adobe Creative Cloud
The road to digitalization is not for the faint of heart. What starts as a digital transformation strategy in the boardroom that promises financial sustainability, in reality means difficult decision making that affects both top and bottom lines. This is what Adobe experienced too.
Similar to Microsoft’s successful licensing software – Microsoft Office – the majority of Adobe’s revenue came from its standalone licensed products such as Adobe Photoshop. The recession in 2008 hit the company in their most profitable division: B2B customers. Companies no longer had the desire or the capital to invest in newer versions of Adobe’s product range. Adobe knew they had to pivot. Cloud-based products were the future but announcing that route came with heavy criticism from investors and customers.
The shift to a subscription-based model suddenly required customers to shell out an annual or monthly fee. Adobe had to double-down on the quality of its service in order to stay on top of the market. And they did. Adobe Creative Cloud was a complete reinvention of the business. Now, customers have a seamless experience of the product, whether they are using mobile or desktop. Content is saved in the cloud and accessible anywhere, and Adobe’s digital transformation to SaaS now allows for collaborations and added services previously deemed impossible. The road to digitization is a test of patience. Adobe suffered declining revenues for three years straight, from 2011 to 2014, until finally in 2015 the recurring subscription model caught on and the company has never looked back since. Revenue in 2008 hit $3.5 billion, in 2020 they had grown to $12.8 billion. A truly successful turnaround that took guts, patience, and a clear focus on the value for its end user.
7. Banking reinvented: Hanseatic Bank
Hanseatic Bank recognized the opportunities for competitive advantage through APIs and third-party providers. They aimed to improve time-to-market and enable new business models. Simultaneously, the Hamburg-based private bank also felt a huge responsibility towards protecting the user data of their current and future customer base.
To harness these security standards, Hanseatic Bank needed an efficient integration solution that both paved the way forward and kept the current business operating. The solution would have to be adaptable to a brand new cloud-based IT infrastructure.
With this in mind, Hanseatic Bank started to implement the Open Banking API based on the WSO2 Open Banking technology stack. The company selected Yenlo as the system integrator. Yenlo’s flexible Integration-Platform-as-a-Service solution, called Connext Platform, was exactly what Hanseatic Bank needed to complete their Open Banking digital journey.
Together with a committed team at Hanseatic Bank, Yenlo’s WSO2 Open Banking experts realized the implementation of Connext as well as the continuous managing, hosting and operational support of the platform ensuring a true digital transformation in finance.
8. Earth-shaking transformation: Caterpillar
Caterpillar, CAT, is the world’s leading manufacturer of construction and mining equipment. Famous for its trucks, excavators, dozers, and loaders. But recently the multinational has become a hardware-and-software company, leading the field with A.I. and digital twins (real-time, virtual representations of physical processes and objects).
Caterpillar understood that the life cycle of their machinery – and thereby customer loyalty – would increase when they could predict maintenance, anticipate part replacements and assist in the automation of certain operations such as on drilling machinery. The company leaned into A.I. and IoT sensors. The latter can even be bought separately and placed on competitor equipment. Caterpillar expects their digital services to greatly contribute to the forecasted $28 billion dollars in service revenues the company expects to make. This is a doubling from the $14 billion generated in 2016.
Cat Digital, the digital transformation division, continues to analyze information coming from billions of IoT sensors to further improve their current product catalog of hardware and software, thereby shaking things up in the mining industry.
9. Streamlining Education: Utrecht University
Perhaps not a full digital transformation though the case of Utrecht University does bring up the question of how to integrate and streamline education that takes place both physically and digitally?
Utrecht University was founded in 1636 and is one of the Netherlands’ leading universities. It is an institute hailed for its groundbreaking research and level of education. The university employs 6.500 staff and provides education to over 30.000 students. And as with education institutions they often own on-premise legacy-based systems that handle all student and organizational data. Research facilities, data management systems, a wide variety of applications, platforms and partner programs; presenting a digital strategy that combines all elements in a seamless solution can seem like quite the challenge.
As with other examples in our list, the first step to becoming a digital transformation company is to figure out a business strategy before investing in any digital asset. The second step is to design the end user experience from the outside in. Meaning, based on the business strategy, what digital services should the institution offer. From there the IT Architecture can be shaped. Enterprise Architecture, Solution Architecture, Technical Architecture, all parts equally important. Furthermore, these should not be short-term strategies but rather mid-to-long term so that the organization, or in this case Utrecht University, designs and implements digital assets with a future focus.
Which is precisely what Utrecht University did. It became clear that in order to create a more convenient IT experience for both students and staff members, there was a dire need for better integration, interoperability and communication between platforms and applications. Utrecht University contacted Yenlo. And together, with Yenlo’s experienced team, created a digital journey strategy. and execution.
10. Building a better future: IKEA
If it can be done on this level, it can be done on almost any other level. IKEA’s digital transformation is one sure to inspire companies that digitization is possible, no matter your size or industry. To conclude this list of companies who successfully – and continue to succeed – in their digital transformation, IKEA is a stellar example. It’s transformation, similar to LEGO and GameStop, truly set off when a change in culture was sparked by the addition of tech-oriented leadership. In the person of Barbara Martin Coppola, IKEA found its Chief Digital Officer.
One of IKEA’s core challenges lay in how to remain true to the DNA of the company and simultaneously pivot in a way that impacts every area of the organization: from sourcing materials, to supply chain, to warehouse, to fulfillment centers, to e-commerce, to delivery services, and in-store experience. In order for IKEA to transform they needed to be thorough with the way they handled their digitization strategy. And they are.
- Simplify the IT architecture
Parallel processing and a modular approach to technology allowed the company to first simplify it’s IT architecture. - Understand all customer touchpoints
Secondly, they set their eyes on understanding all customer touchpoints and mapping where digital and physical can be combined or strengthen each other. - Digitize internal and external operations
And thirdly, the utilization of digitization in internal operations and external partnerships including a shift in company culture.
Aligning these three components, provides a roadmap that’s ever changing but has a clear destination: an integrated digital transformation company.
Now, 80% of all IKEA’s customer journeys start online. Customers can create new interiors and go to the store where, for example, VR and AR applications allow them to visualize how a certain set of items looks in their home. In some cases IKEA’s stores act as fulfillment centers adding agility to the shopping experience, whether it’s solely online or a hybrid kind. Its supply chain is adjusted to consumer demand and market trends through predictions of A.I. and machine learning models. And API services from third-party-providers such as TaskRabbit give customers the ability to add services like hiring temporary workers that can help deliver and build the furniture at home.
IKEA is a fantastic example of Digital Transformation because it shows what it takes on all areas of a company to succeed in digitization.
11. Answering the Call of API-First: British Telecom (BT)
British Telecom (BT), after acquiring EE, faced a significant challenge. The merger meant combining BT’s wide-ranging services with EE’s expansive mobile networks, and each brought its own set of IT intricacies. To align and enhance these offerings, BT recognized that it needed to streamline processes and improve operational efficiency.
BT looked to EE’s previous engagement with an API-driven approach. This revealed the potential benefits of a centralized API-first strategy. By going all in on this strategy, BT aimed to introduce agility through automation, big data, and their digital channels. They also saw the promise of a unified API approach in enhancing both operational efficiency and the user experience. BT’s strategic shift toward digital transformation included the establishment of an API Factory, optimizing the process from design to deployment. Then, a federated model was adopted, this allowed individual business units to manage their API development while the collective organization reaped the benefits.
The outcomes of this transformation were nothing short of stellar. Partner onboarding times were reduced from 6 weeks to just 2 days. Over 700 APIs are now at BT’s disposal, with a 75% reuse rate, leading to cost and time savings across multiple business units. Their partner ecosystem also witnessed impressive growth, doubling since 2018, predominantly driven by their self-service API portal. By doubling down on enhancing the user experience they achieved a 100% customer engagement via the self-service with no outages for over two years, setting a new industry standard.
12. From Lights to Life: PHILIPS
Philips, once a traditional product-focused entity, pivoted to become an integrated solution leader in healthcare. The two cornerstones of this shift were the HealthSuite Digital Platform (HSDP) and CDP Medical. HSDP, backed by Amazon Web Services, offered core cloud services. And CDP acted as an interface, facilitating easier business-centric development. But challenges surfaced when they tried to integrate older systems, requiring Philips to collaborate externally for select services.
Philips’ innovation then took a fresh approach: co-creation. They established HealthSuite Labs, inviting stakeholders from the entire healthcare sector to co-develop solutions. Instead of presenting ready-made products, they tackled genuine healthcare obstacles collaboratively. As their strategy matured, Philips eyed becoming HealthTech’s “operating system”. This was empowered by repositioning HSDP as a platform-as-a-service solution (PaaS).
The digital healthcare transition Philips went through became a widely successful example due to their embrace of platform-centric solutions, co-innovation, and an expansive ecosystem.
13. Digital Countries: E-Stonia
In the age of technology, many nations struggle to fully lean into digital transformation. The obstacles are usually a combination of: a lack of infrastructure, rigid traditions, or simply the vastness of the challenge. And yet, nestled in Northern Europe, Estonia, a nation lacking even basic landline coverage for half its populace in the 90’s, now is a symbol of inspiration for governments worldwide.
What sparked Estonia’s digital metamorphosis? Post-independence, Estonia stood at a pivotal crossroads. Carrying historical baggage but also boundless potential to create something new. Leaders like former president Toomas Hendrik Ilves envisioned an ‘e-Estonian’ culture. Not just to build infrastructure, but to craft an exciting new narrative for the country that brought about nationwide commitment. One of the first acts towards digital transformation was when the country declared the internet a human right at the turn of the millennium, which set a whole new way of life in motion.
Freedom fosters innovation. By granting universal access to free Wi-Fi, Estonia made a bold statement. An open invitation to the world. Their e-residency program was an exemplar of this vision. What follows are unique implementations – even more so on a government level. A cyber threat in 2007 led to the country investing heavily in cyber security and their practices are now admired across the globe. Think of blockchain-based ID cards, or their ‘Once-Only’ policy requiring citizens to only fill in forms for voting or administration once. This increased efficiency and solid systems has saved Estonia a whopping 2% of its GDP (close to $750,000,000). The country even relocated public-sector servers to other countries to prevent the Estonian winter from posing a threat to their hardware. Today, Estonia is seen as a digital utopia and continues to churn out practices that inspire private and public sectors alike.
14. Insuring Interoperability: AXA
In a rapidly changing European insurance landscape, AXA identified a need to transition from a traditional insurer to an all-encompassing health partner. Given demographic shifts in most European countries, forecasts over a third of its population aged 65+ by 2050, AXA felt the pressure to innovate amidst rising private healthcare demand.
Seizing the potential of digital health transformation, AXA, alongside Microsoft, built a comprehensive digital health platform. Initially piloted in Italy and Germany, this “all-in-one” platform aimed to provide a broad spectrum of services from self-assessment tools to teleconsultations and home-based medicine delivery. AXA’s broader vision was an inclusive platform, open to integration by third-party services, thus serving the wider healthcare community.
Using Microsoft’s robust technological arsenal, especially the Cloud for Healthcare, AXA aimed to dismantle healthcare silos and lean to Open Healthcare. This led to the introduction of the Symptoms Checker chatbot, a medical concierge, and secured medicine delivery services. Central to this was AXA’s commitment to data privacy and security, using Azure technology, notably Azure API for FHIR.
The outcome set a precedent. Within three years post-launch, AXA’s platform attracted 1.7 million unique users. By early 2023, user engagement rates matched the entire previous year, with teleconsultation use surging by 32%. Significantly, AXA’s customer retention showed considerable improvement, with their Net Promoter Score almost doubling the market average. As AXA charts its future course, the question for other industry players emerges: “What’s your digital health strategy?” It’s clear that AXA, with partners like Microsoft, is setting a benchmark in health and well-being services.
15. From Industrial Titan to Digital Dynamo: Siemens
For Siemens, a company with a rich history spanning over a century, the daunting challenge was staying nimble. Its extensive influence on sectors ranging from energy to healthcare highlighted its might.
The critical juncture for Siemens was 2014, the year Vision 2020 was born. This blueprint aimed at improving the multinational’s operational efficiency, strengthening its core, and breaking into fresh markets. Fast forward to 2018, and Vision 2020+ was born, focusing further on more entrepreneurial freedom for its individual businesses. Technology proved to be the cornerstone. Siemens’ seven-year journey was marked by integrating advanced, cognitive tech across its spectrum.
The launch of their global RPA (Robotic Process Automation) center of excellence in 2017 signaled this transition. From RPA, to intelligent automation, and AI-driven projects, all harmonizing with Siemens’ macro objectives. An open ecosystem was designed, aimed at arming Siemens’ software with the capabilities to execute complex tasks end-to-end. Investments flowed into R&D and startups, all fueling Siemens’ shift from an industrial behemoth to a tech-savvy powerhouse.
The outcome was nothing short of transformative. Siemens met many of their Vision 2020+ objectives and established itself as an example of agility, resilience, and profitability. While competitors struggled during COVID-19, Siemens surged. A 28% YOY profit increase and a 16% stock price surge, all in the midst of a pandemic, echoed its triumph. The tech overhaul fortified Siemens’ position, allowing the company to explore growth avenues while efficiently trimming excess.
16. Adding blush to the digital world: Sephora
In the world of beauty retail, Sephora went full glam with a digital makeover. They spotted their customers using smartphones in store. So, Sephora thought, why not set up a foundation of tech solutions for this new shopping behaviour?
Instead of brushing off the trend, Sephora rolled out its m-commerce app, a digital shopping buddy offering product details, without the fuss of sifting through online reviews. They even implemented an augmented reality tool with their Virtual Artist app, allowing users to try before they buy, virtually.
Sephora merged its online and offline realms for a smoother shopper’s journey. They partnered up, ensuring swifter deliveries and amped up their digital agility game with microservices. Leading to more app downloads, a flood of social media followers, and customers increasing their spending.
17. Servitization in the air: Rolls-Royce
The modern aerospace market is dealing with one of the major challenges of our time: an ever-evolving landscape driven by growing customer demand for efficient, affordable, and environmentally friendly flights. How can airlines remain cost-effective yet simultaneously decrease their carbon footprint, in the face of unpredictable oil prices and increasing regulations? Rolls-Royce figured the solution wasn’t just to build better engines, but instead reshape the entire business approach with servitization.
Servitization is the shift from a product-centric to a service-centric business model and logic. And Rolls-Royce realized that the key to success lay not just in developing cutting-edge products but in fostering deeper customer relationships. But what did that actually look like in practice?
Rolling out the CorporateCare (TotalCare) model, Rolls-Royce reframed the game. Using a power-by-the-hour charging mechanism, meant they were paid for the performance of their engines (or penalized when they didn’t perform), they not only aligned their interests with that of their customers but also ensured a more predictable revenue stream.
Incorporating advanced digital electronics and automatic Engine Health Monitoring, they began extracting real-time performance data, leading to reduced manual checks and smoother operations. This agile approach meant quicker iterations, improved feedback, and a more nimble response to market changes. Today, Rolls-Royce isn’t just an engine manufacturer. They’re solution providers, consistently pushing the boundaries of what’s possible in aerospace. They’ve showcased that true industry leadership is about more than just products – it’s about understanding and evolving with the market. Airlines now enjoy predictability in costs, increased operational efficiency, and enhanced asset value, all thanks to a paradigm shift led by one major player.
18. Fostering Financial Health: BBVA
BBVA initiated its digital transformation journey back in 2007, aiming to deepen customer connections through digital self-service options. The transformation, essential for organic client growth, has evolved to developing and selling new digital banking products, with digital channels accounting for over two-thirds of their total sales.
BBVA’s transformation integrated machine learning to provide personalized financial advice, improving their customers’ financial health. These tools have witnessed a 73% increase in interactions from 11 million to 19 million between November 2020 and the same month this year, enhancing customer retention and loyalty.
The bank’s partnership with Google since 2012 has been pivotal, focusing on core capabilities like integration technology. It enabled BBVA to enhance cybersecurity, employee experience, and reducing speed-to-market from two years to nine months for new products.
Partnerships with Uber, Mastercard, and Accenture have propelled BBVA’s Banking-as-a-Service (BaaS) offerings, leading to innovative solutions like digital debit cards for Uber drivers. BBVA continues to evolve by transforming into a digital company rather than just a digital bank, aiming to meet modern customer needs, focusing on continuous innovation, and ensuring it remains at the forefront of the financial sector.
19. Delivering Digital Success: UPS
When the pandemic hit, the logistics world went into overdrive. UPS saw an astonishing 60% jump in shipping volumes almost instantly. Handling this immense load while safeguarding their staff was no walk in the park.
Luckily, UPS wasn’t starting from scratch. Years of investing in top-notch IT had given them a sturdy “digital backbone.” This competitive edge was clear when, during some of the toughest months, they nailed a 98% on-time delivery rate in April and 95.4% in May, leaving the industry’s 75-79% average in the dust.
The tech makeover kicked off big-time in 2018 with a $20 billion investment into e-commerce. UPS revamped facility hubs, arming them with cutting-edge Network Planning Tools (NPTs). Using smart sensors and analytics, they kept tabs on a daily flood of 2 million packages. But it wasn’t just about tracking; with a mix of data, NPTs could predict and smooth out operations as well. This smart tech powered their “Fastest Ground Ever” move, slashing delivery times.
Along came ORION in 2008, another game-changing implementation. This smart system crunched massive data from fleet movements, carving out the most efficient delivery paths, saving fuel, time, and even being eco-friendly. Since its start in 2013, ORION has trimmed 100 million miles off UPS routes. Their integration technology approach boosted delivery rates and cemented UPS as a top player during the most challenging of times.
Time to embark on your own digital journey
When it comes to digital transformation companies or any shift in IT architecture, it requires expertise on the strategy and its execution. Is your company ready to embark on its digital journey and are you curious where to start and what options are out there? Then please contact us at Yenlo. It is our mission to assist companies, like yours, on their digital journey. Take a peek at our solutions.
Whether it’s Connext, our Integration-Platform-as-a-Service, or our Integration-as-a-Service Connext Go!, ultimately, it is about creating a more connected world. For the benefit of your customers, your people, and your business. We are happy to assist you in every step of the way.
