4.8
Based on 4,855 reviews
| Shipping & Delivery | |
|---|---|
| Delivery Methods | Courier |
| Average Delivery Time | Over A Month |
| On-time Delivery | Greater than 58% |
| Accurate And Undamaged Orders | Greater than 87% |
| Customer Service | |
| Communication Channels | Email, Live Chat, Telephone |
| Queries Resolved In | Over A Week |
| Customer Service | 3.1 out of 5 |
| Returns & Refunds | |
| Refunds Process | Difficult |
| Returns Process | Could Be Better |
About Wave Spas:
Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.
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Stephen O
“Customer service for sale of replacement cover was second to none. They always strive to help you out with your query. I wouldn't hesitate to buy off them again. Their products are excellent.”
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Helena C
Elaine E
Susan C
“We purchased our Wave last year and plan to keep it up throughout winter this year as winter is much milder in recent years.This was our 3rd spa and without doubt the quality of the pool is better than any other portable spa on the market. Controls are easy to follow and the bubbles provides relief and therapeutic massage to muscles. Superb product and recommend strongly.”
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Liz M
Richard T
Kevin B
Daniela M
Gary R
Matthew G
Anonymous
Amy S
“Fantastic service. Everything was delivered promptly. The hot tub and all the accessories I ordered are perfect!”
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Sarah-jane C
“Absolutely love my hot tub, it's helped tremendously with my knee injury. Takes a little longer to heat up than I expected but still wouldn't part with it.”
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Amanda
“Brilliant service, great product and fast delivery. We are very happy with our spa! Thanks wave!”
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Claire B
“Thank you for the speedy service in Replacing my broken egg. I purchased the extended warranty for the one time fix and I received the new egg the day after you received it. Great service :)Thanks again Claire B”
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Martin H
Anonymous
“I've had my wave spa 2 years now and it's wonderful. Easy to set up, easy to look after, great for the aches and pains after a long day. When you need parts there easy to order.”
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Julia M
Helen R
“The best customer service I have had in 15 years of internet purchasing. After initial leak problems and following extensive search for the leak my pool was replaced within two weeks of purchase. Well done and thank you.Helen Rowe”
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Paul
“We had a slight problem with the control box but had a live chat with Sam who sorted this immediately. Many Thanks.”
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Wave Spas is rated 4.8 based on 4,855 reviews
Frequently Asked Questions
Is WaveSpas legit?
Yes, they are UK based business with their HQ in the north of England.
What's WaveSpa delivery like?
Delivery is normally very quick if the item is in stock.
